Your Privacy is Important to Us

Thank you for browsing the Healthcare at Home website. It is designed primarily for seniors, their family members, case managers and prospective employees to obtain information about our company, the care services and employment opportunities we offer. Maintaining your privacy and keeping your medical information confidential is important to us.

Your health and medical information is private. As a provider of health care services we comply with all Federal laws that protect your privacy. Your medical record, conversations with our staff, and billing information shared with us through this website, in person or on paper is treated as confidential. Any information about yourself sent to us through our website will be kept as long as necessary to respond to your inquiry. We do not sell or share your information with any other party.

Access to Medical Records. At any time you may request to see and obtain copies of your medical records. A nominal charge may be charged for the cost of copying and sending the records.

Personal Medical Information. To create the best quality care plan tailored to your needs it may be necessary to communicate with your doctors or other health care providers. We will do so only with your written authorized consent.

Complaints. At any time you feel your privacy has been compromised you may file a formal complaint with the Office for Civil Rights. For more information about filing a complaint go to: http://www.hhs.gov/ocr/hipaa or call (866) 627-7748.

Employee Training and Oversight. Healthcare at Home trains its employees about our privacy procedures. Our supervisors and director are responsible for ensuring compliance. If it is determined that an employee failed to follow privacy procedures, appropriate disciplinary action will be taken.

Public Responsibility. There are circumstances in which Healthcare at Home will communicate essential information to other public entities as required by law. We will contact the appropriate agencies in situations of abuse, cardiac arrest, the identification of a deceased person, or other situations based on our professional judgment or Virginia laws that need to be reported and disclosed.